Contact Us
For questions, technical issues, or feedback about CompBuddy, send an email to:
✉️
CompBuddy Support
support@rd4e.app
We typically respond within 48 hours.
Please include your device type (iOS / Android), app version, and a description of the issue. If you experienced a crash, attaching a screenshot or the error message helps us resolve things faster.
Getting Started
What is CompBuddy?
CompBuddy is a mobile app for pilots and staff participating in paragliding competitions. It handles registration, schedule information, messaging between the safety team and pilots, and task info notifications — all from your phone.
Do I need to create an account?
Yes — but you may already have one: you can log in with your Airtribune account, with Google, or (on iPhone) with Apple, or create a CompBuddy account with your email and a password. Your account follows you across every competition and every device: reinstall the app or switch phones and you just log back in, no re-registration needed. See Login & Account.
How do I register as a pilot?
- Install CompBuddy and log in — with Airtribune, Google, Apple, or a new CompBuddy account.
- Get linked to your competition — either follow the link in the invite email your organiser sent, or open About & account → Show QR Code and let the competition office scan it.
- Complete the WhatsApp registration step and review your pilot data pulled in from AirTribune.
- Confirm your details and pick your Safety Buddy.
- Show your QR code at the registration desk on site — after that scan, your full pilot home screen appears.
What is the WhatsApp registration step?
CompBuddy links your WhatsApp number to your competition profile so the safety team can reach you directly. The app opens WhatsApp with a pre-filled registration message. Just send it — no additional input is needed. The app will detect the registration automatically within a few seconds.
Common Issues
I am not receiving notifications.
- Check that notifications are enabled for CompBuddy in your device settings.
- On Android, make sure the app is not being killed by battery optimisation (see above).
- If the problem persists, close and reopen CompBuddy so it can re-register your notification token with the server.
My competition only opens the public view / doesn't say "You're a Pilot".
This means your account hasn't been linked to your competition entry yet. Check your email for an invite, or contact your competition organiser to confirm your QR code / account ID has been connected. Then pull down on the competition list to refresh.
The WhatsApp message was sent but the onboarding screen is still waiting.
The app polls the server every 10 seconds. If more than 2 minutes pass without the screen advancing, close and reopen CompBuddy. If it still does not advance, contact the competition office to verify that your WhatsApp message was received and processed.
I got a new phone, or need to reinstall CompBuddy. Do I lose my registration?
No. Your registration lives with your account on the server, not on your device. Install CompBuddy on the new device (or reinstall it) and log in with the same email and password — your competition history and profile are automatically there. No need to contact the organiser or re-register.
I forgot my password.
On the login screen, tap Forgot password?, enter your account email, and we'll send you a link to set a new one. If you signed up with Airtribune, Google or Apple, just keep using that button — or use Forgot password? to add a CompBuddy password. Still stuck? Email support@rd4e.app from the address your account is registered with.
Still need help?
If your question is not answered above, email us at support@rd4e.app. Please include:
- Your device model and operating system version
- The CompBuddy version number (visible in the app settings)
- A description of what you expected to happen and what actually happened
- A screenshot if possible