Contact Us
For questions, technical issues, or feedback about CompBuddy, send an email to:
✉️
CompBuddy Support
support@rd4e.app
We typically respond within 48 hours.
Please include your device type (iOS / Android), app version, and a description of the issue. If you experienced a crash, attaching a screenshot or the error message helps us resolve things faster.
Getting Started
What is CompBuddy?
CompBuddy is a mobile app for pilots and staff participating in paragliding competitions. It handles safety monitoring, retrieve coordination, real-time messaging between pilots and the safety team, and competition notifications — all from your phone.
Do I need to create an account?
No. CompBuddy works without passwords or logins. The app generates a unique device identifier automatically. Your competition organiser links that identifier to your pilot registration. You activate the app by scanning a QR code provided by the organiser, or through the WhatsApp registration flow explained below.
How do I register as a pilot?
- Install CompBuddy and open it. Your device QR code is shown on the first screen.
- The organiser scans your QR code to link your device to your competition entry, or gives you a QR code to scan.
- The app then guides you through a WhatsApp registration step and shows your pilot data from AirTribune for review.
- Once confirmed by the competition office, you'll see the pilot home screen.
What is the WhatsApp registration step?
CompBuddy links your WhatsApp number to your competition profile so the safety team can reach you directly. The app opens WhatsApp with a pre-filled registration message. Just send it — no additional input is needed. The app will detect the registration automatically within a few seconds.
Common Issues
My location is not updating / background location is not working.
Background location requires the "Allow all the time" permission. To check:
- Android: Settings → Apps → CompBuddy → Permissions → Location → Allow all the time.
- iOS: Settings → Privacy & Security → Location Services → CompBuddy → Always.
I am not receiving notifications.
- Check that notifications are enabled for CompBuddy in your device settings.
- On Android, make sure the app is not being killed by battery optimisation (see above).
- If the problem persists, open the app, navigate to the QR code screen, and tap the refresh icon to re-register your notification token.
The app shows "Not provisioned" or won't get past the QR screen.
This means your device identifier has not yet been linked to a competition entry. Contact your competition organiser to confirm that your QR code has been scanned and your entry activated. The app checks provisioning every time it starts; you can also tap the refresh icon on the QR screen to retry immediately.
The WhatsApp message was sent but the onboarding screen is still waiting.
The app polls the server every 10 seconds. If more than 2 minutes pass without the screen advancing, close and reopen CompBuddy. If it still does not advance, contact the competition office to verify that your WhatsApp message was received and processed.
How do I reset the app or get a new device key?
Uninstalling and reinstalling CompBuddy generates a new device identifier. Note that the new key will not be linked to any competition until the organiser registers it. If you need to transfer your registration to a new device mid-competition, contact the competition office directly.
I switched phones. How do I move my registration?
Install CompBuddy on the new device. Your new device will have a new QR code. Show the QR code to the competition office and ask them to transfer your registration to the new key. Your competition history and profile remain on the server and will be re-linked.
Still need help?
If your question is not answered above, email us at support@rd4e.app. Please include:
- Your device model and operating system version
- The CompBuddy version number (visible in the app settings)
- A description of what you expected to happen and what actually happened
- A screenshot if possible